Private Policy

Return Policy

At Oldnumi, we strive to ensure a hassle-free return experience. Please read our policy carefully to understand your options.

1. Return Eligibility

  • Timeframe: Items can be returned within 30 days of receipt for a full refund or exchange.
  • Condition: Products must be in their original condition, unused, and include all original packaging, accessories, and labels. Items that are used, altered, or damaged are not eligible for return.

2. Initiating a Return

  • Contact Us: To start a return, reach out to our customer service team at 18002758777 or email [email protected]. Provide your order number and details of the item(s) you want to return.
  • Authorization: Our team will issue a Return Authorization Number (RAN) along with detailed instructions. Ensure the RAN is included in your return package.

3. Return Shipping

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, a prepaid shipping label will be provided.
  • Packaging: Items must be securely packaged to avoid damage during transit. We recommend using a trackable shipping service or adding shipping insurance, as we are not liable for lost or damaged returns.

4. Refunds and Exchanges

  • Refunds: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
  • Exchanges: If you would like to exchange your item, please specify this in your return request. Once the original item is received, we will ship the new item at no additional shipping cost.

5. Handling Defective or Incorrect Items

  • Defective Products: If you receive a defective or damaged item, contact us immediately. We will arrange for a return, replacement, or repair at no cost to you.
  • Incorrect Orders: If your order is incorrect, notify us within 7 days of receipt. We will provide instructions for returning the incorrect item and ensure you receive the correct product promptly.

6. Non-Returnable Items

  • Final Sale Items: Certain items are marked as “Final Sale” and are not eligible for return or exchange. These will be clearly labeled on our website.
  • Customized Items: Personalized or customized products cannot be returned or exchanged unless they are defective or incorrect.

7. Contact Information

For questions or to initiate a return, please contact us:

At Oldnumi, we are committed to providing exceptional service and ensuring your satisfaction with every purchase. Let us know how we can assist you!